Use Shopify to Get Your Customers to fall in Love with Your Product
You know you have a great product and a good shopify website, but what other factors play into whether customers purchase from you and remain loyal customers?
Customer Service is more important than ever. In fact, with today’s smart,
sophisticated, and savvy consumers, it’s something you can’t afford to ignore if you want to not only
attract new customers but also keep the ones you have happy.
Lucky for you, Shopify is a perfect
platform to help you ensure that your high-quality customer service is apparent on your
website.
Six Ways to Improve Customer Satisfaction on Your Shopify Website
1. Live Chat. Implementing
a live chat system can give you results (and return on investment) almost immediately. Not only can a live
chat on your Shopify site help you connect with the customer and build brand loyalty, but your customer
service team members can also gain incredible insight into the mind of the customer by simply chatting with
them.
2. Use a Help Desk and Knowledge
Base. One of the biggest causes of frustration for any shopper is to have to run in
circles to try to find a way to resolve a problem, especially when their issue is something minor. Having a
way for them to get answers swiftly will greatly increase customer satisfaction on your Shopify
site.
3. Bring Customer Service To Social
Media. Providing customer service via social media channels is becoming
very popular. Let your customers know that they can reach out to you on other social media channels like
Twitter by clearly communicating this on your Shopify pages.
4.
Increase Site Load Speed. Creating a balance of necessary images and information that
won’t bog down your site loading speeds can be a task best left to designers with Shopify design experience.
Consult us at 1Digital for recommendations about increasing loading speeds.
5. Add a Frequently Asked Questions Section. Sometimes having
unanswered questions about your product can be enough to deter a customer from making a purchase. This can
often be avoided by adding a FAQ section to your Shopify website.
6. Offer Rock Solid Money Back Guarantee. Proudly display
your money back guarantee and policy on your Shopify product page. If you put the risk on yourself, and give
visitors more confidence, they’ll be more likely to trust you and in turn, purchase your products.
